Refund policy

7-Day Return Policy We accept returns within 7 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items For hygiene reasons, the following items cannot be returned: opened makeup, lipsticks, foundations, skincare products, or any item that has been used or damaged after delivery.

How to Request a Return To initiate a return, email us at support@themake.com with your order number and reason for return. We will respond within 2 business days with instructions.

Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds If you haven't received your refund after 5 business days, please check with your bank first, then contact us at support@themake.com.

Damaged or Wrong Items If you received a damaged or incorrect item, please contact us immediately with a photo and we will send a replacement or issue a full refund at no extra cost.

Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.